Policies: Refund, Return, Shipping, and Delivery

Welcome to With You in Mind Gift Creations! We take pride in creating custom-made, made-to-order items tailored specifically for you. Below are our policies to ensure your satisfaction:

Refund and Return Policy

Custom and Personalized Items:

• Custom and personalized items cannot be returned or exchanged and are considered final sale.

General Returns:

• Returns for non-custom items are accepted within 5 days of receipt for unopened items only.
• Customers are responsible for return shipping costs unless the return is due to our error.

Exceptions for Incorrect Items or Damage:

• If you receive an incorrect item or your order arrives damaged, it must be reported within 3 days of receipt.
• If reported within the 3-day timeframe, you may choose between a refund or a replacement, and we will cover the return shipping costs.
• No exceptions will be made if the issue is not reported within the 3-day timeframe.

Non-Returnable Items:

• Personalized/custom items
• Clearance items
• Final sale items
• Gift cards

Shipping Policy

Shipping Locations:

• We ship within the United States and Canada.

Shipping Costs:

• Shipping costs vary by item and are displayed at checkout.

Free Shipping Promotions:

• Stay updated on free shipping promotions by subscribing to our newsletter.

Delivery and Transit Times

Candy and Sweet Treats:

• Assembly and Packaging: 3-4 business days
• Transit and Delivery: 3-5 business days

Diaper and Towel Cakes:

• Assembly and Packaging: 5-7 business days
• Transit and Delivery: 3-5 business days

All Other Items:

• Assembly and packaging times vary by size and complexity. Please contact us for specific details.
• Transit and delivery times vary based on shipping location and carrier.

Local Delivery Only:

• Some items may not be eligible for shipping and are available for local delivery only. Please consult with us before placing your order to confirm shipping options.

Thank you for choosing With You in Mind Gift Creations. Your satisfaction is our priority, and we are here to assist you with any concerns.